AGENCY UPDATES: Services & Hours
LACASA’s 24/7 services for victims and survivors are always open. COVID-19 health and safety protocols are firmly in place at all our facilities. We continue to monitor CDC safety updates and we follow all CDC safety guidelines in our facilities.
LACASA Victim Services – Always Available 24/7
- Helpline
- Crisis Shelter & Safe Pet Place
- Sexual Assault Response Center
- On-Call Response Team
LACASA Crisis Shelter
Our Crisis Shelter is always open and shelter is always provided. Due to social distancing requirements during the pandemic, our shelter capacity is limited. In the event our shelter is full, we provide you and your children with safe, off-site hoteling and meals.
LACASA Center – Administrative Offices
Monday-Friday 9 a.m. – 5 p.m.
- Counseling
- Legal Advocacy
- Administrative Services
LACASA Center – Donation Drop-Offs
By Appointment Only
LACASA Collection – Resale Boutique
- Store Shopping
Monday – Saturday, 10 a.m. – 6 p.m. - Store Donation Station
Monday – Saturday, 10 a.m. – Noon
(8 bags/boxes maximum)
VISITING LACASA: What to Expect
When you visit our Administrative Offices at the front of our building, you will check in at our Hospitality Desk. A health advocate will ask you to fill out a brief health questionnaire, take your temperature, and provide you with a mask if you do not have one. We have safe-distancing procedures in place throughout our facilities, as well as sanitation stations.
Existing Clients
Only the front entrance to the building will be open during COVID-19. You will complete your check in at the Hospitality Desk and then be escorted to your appointment.
If you do not yet feel comfortable receiving services at our main facility, we have other options for you to consider. You may request that your session be held outdoors in a comfortable and secure location. Or, you may opt for a telecommunications appointment with your counselor or advocate. The choice is yours, and we are eager to accommodate your needs.
New Clients/Walk-Ins
Enter through our front entrance and check-in at our Hospitality Desk. We will then escort you to your first in-take appointment.
If you do not yet feel comfortable receiving services at our main facility, we have other options for you to consider. You may request that your session be held outdoors in a comfortable and secure location. Or, you may opt for a telecommunications appointment with your counselor or advocate. The choice is yours, and we are eager to accommodate your needs.
Public Visitors
Enter through our front door and proceed to our Hospitality Desk, where you will complete our health and safety check-in. You will then be provided assistance and escorted to your appointment. Safe distancing practices are in place throughout the building, as are sanitation stations.
COVID: Ways You Can Help
We are unable to accept donation drop-offs at LACASA Center due to COVID-19 health and safety guidelines, but you can help victims and survivors by making a contact-free donation.
Currently, we are in need of basic pantry supplies for the shelter, baby care items like diapers and wipes, laundry supplies, and cleaning products.
If you want to help victims and survivors during the pandemic, you can make a monetary donation on our COVID giving page. Or, visit our Amazon Smile Wish List and purchase items that will be delivered directly to us.
COVID-19: LACASA Updates & Statements
Heroes Helping
We are deeply touched by the businesses and organizations that generously contributed to LACASA during COVID-19. You helped provide critical supplies for our 24-hour facilities. Thank you!
