GENERAL DESCRIPTION As a Helpline Advocate, you will be responsible for maintaining the Helpline, business phone line and texting line, and assisting victims, survivors and the public. Advocates interact with Crisis Shelter residents and facilitate meeting their needs as they arise and ensures the safety/security of the building.  This position requires strong active listening and communication skills, demonstrated problem solving ability and above average organization and time management talents.

QUALIFICATIONS: We require a Bachelor’s degree or equivalent experience.  Two years of experience providing support to survivors in crisis; two years of experience in a related field or shelter/housing advocacy is preferred.  Knowledge of facts and dynamics of domestic violence, sexual assault and child abuse is preferred.  Knowledge of community resources, excellent written and oral communication skills and the ability to communicate with individuals from diverse cultures and backgrounds is required.  Must have valid driver’s license and reliable transportation.


  • Responds to incoming Helpline calls and texts
  • Orients new Crisis Shelter residents as needed, in absence of shelter advocates
  • Completes intake paperwork with shelter residents as needed, in absence of shelter advocates
  • Provides crisis intervention and support for shelter residents as needed
  • Provides referrals and advocacy to Helpline callers and to shelter residents
  • Provides shelter residents with items needed for their stay
  • Completes all documentation and record keeping duties in keeping with the standards established by the agency and related funders
  • Provides respite for parents as needed
  • Assists with transportation as needed
  • Ensures safety and security of shelter facility; responsible for disarming the building’s alarm system as needed
  • Facilitates shelter resident check-out procedures by distributing and collecting resident evaluation forms and conducting room checks prior to resident departures in the absence of shelter advocates and Residential Supervisor.
  • Completes daily log as required
  • Communicates with clinical and advocacy program staff regarding intakes, schedules and requests for services
  • Adheres to confidentiality policy as it relates to shelter residents, clients, and all aspects of agency operations, which include records, reports and discussions
  • Behaves in a manner consistent with LACASA Philosophies and Standards of Conduct as outlined in the LACASA Staff Handbook
  • Maintains a safe environment for staff, clients and the community
  • Attends and participates in all meetings as required
  • Performs all other duties as assigned
  • This position does not have professional supervisory responsibilities


  • Requires speaking to callers frequently throughout shift
  • Requires working on a computer for prolonged time periods
  • Ability to occasionally lift items weighing up to 15 pounds is required
  • Valid driver’s license and reliable transportation are essential

If you meet or exceed these qualifications, we invite you to send your resume and cover letter to for consideration.

The spirit of diversity and inclusion is encouraged and infused into everything we engage in at LACASA Center—from the community education programs we develop and the Crisis Shelter we operate, to the employee benefits we offer and the social outreach initiatives we spearhead. It is our belief that opportunity, access, resources, and rewards should be available to, and for, the benefit of all.

Since our agency was established in 1981, we have evolved to offer more than 30 programs and services that help empower victims of child abuse, domestic violence and sexual assault as they rebuild their lives.

Our independent nonprofit organization serves Livingston County and is located in Howell, Michigan. If you are passionate about our mission, we invite you to explore a career with LACASA Center.  

LACASA is proud to be an Equal Opportunity Employer & Workplace. We are committed to equal employment opportunity regardless of race, color, religion, pregnancy status, ethnicity, national origin, age, citizenship status, marital status, physical or mental disability, gender identity/expression, sexual orientation and/or Veteran status. LACASA is a 501(c)3 organization.

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LACASA is an Equal Opportunity Employer committed to diversity

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