Our dynamic nonprofit organization is the only agency of its kind in Michigan—and one of just a few in the nation—that provides all services under one roof for victims and survivors of child abuse, domestic violence and sexual violence. We offer more than 35 programs and services at no charge for victims and their families, and we employ over 70 staff members. Our recently-built facility provides an empowering environment for victims, survivors, and their families. It also offers a state-of-the-art workplace for our staff. We are committed to collaboration, diversity and inclusiveness in everything we do. If you are passionate about our mission, we invite you to explore this career opportunity with LACASA Center.

GENERAL DESCRIPTION: The help line /special shift advocate position is responsible for maintaining the help line, general phone lines and text messaging system after business hours, weekends and holidays. This position also interacts with shelter residents, facilitates meeting their needs as they arise and ensures the safety/security of the building.  This position requires strong active listening and communication skills, demonstrated problem solving ability and above average organization and time management talents.

QUALIFICATIONS: Qualified candidates will be at least 18 years of age and possess either a high school diploma or GED equivalent.  Experience with domestic violence, sexual assault and child abuse preferred.


  • Responds to incoming help lines, general phone lines and text messaging system.
  • Orients new shelter residents as needed.
  • Completes intake paperwork with shelter residents as needed.
  • Provides crisis intervention and support to shelter residents as needed.
  • Provides referrals and advocacy to help line callers and to residents.
  • Completes all documentation and record keeping duties as required.
  • Maintains shelter security; checks for locked windows and doors; responsible to arm and disarm the building alarm system at night.
  • Facilitates exit and evaluation forms and room check prior to shelter resident’s departure.
  • Completes daily communication log.
  • Communicates with clinical and advocacy program staff regarding shelter resident activities, relationships, and significant events.
  • Adheres to confidentiality policy as it relates to shelter residents, clients and all aspects of agency operations; records, reports, and discussions.
  • Behaves in a manner consistent with LACASA Philosophies, Standards of Conduct and LACASA Staff Handbook.
  • Attends and participates in all meetings as required.
  • Performs all other duties as assigned.


  • Prolonged periods of working on a computer.
  • Occasionally required to lift items weighing up to 15 pounds.
  • Required to navigate the building to ensure security of facility.

Schedule:  Actual scheduled hours vary based on need and availability but includes after hours, weekends and or holidays. Non-Exempt Employee

Supervisor:  Residential Services Supervisor


  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Floating Birthday Holiday
  • Paid Holidays
  • Generous Earned Time Off Plan
  • 403b Retirement Account with Employer Matching
  • Voluntary Short/Long Term Disability and Supplemental Life
  • Mileage Reimbursement

If you meet or exceed the qualifications for this position, please send your resume and cover letter to hr@lacasacenter.org.

LACASA is proud to be an equal opportunity employer and workplace. We are committed to equal employment opportunities regardless of race, color, religion, pregnancy status, ethnicity, national origin, age, citizenship status, marital status, physical or mental disability, gender identity/expression, sexual orientation and/or Veteran status.

LACASA is an Equal Opportunity Employer committed to diversity

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