Helpline Advocate - Full Time

At LACASA, the spirit of diversity and inclusion is encouraged and infused into everything we engage in; activities, behaviors and communications inside and outside the walls of LACASA. From the educational programs we develop and the shelter we operate, to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. LACASA is proud to be an equal opportunity employer and workplace. We are committed to equal employment opportunity regardless of race, color, religion, pregnancy status, ethnicity, national origin, age, citizenship status, marital status, physical or mental disability, gender identity/expression, sexual orientation and/or Veteran status.

GENERAL DESCRIPTION The Helpline Advocate is a multifaceted position, responsible for maintaining the crisis line, business phone line and texting line, assisting victims, survivors and the public. Advocates interact with Crisis Shelter residents and facilitate meeting their needs as they arise. Ensures the safety/security of the building. This position requires strong active listening and communication skills, demonstrated problem-solving ability and above average organization and time management talents.

QUALIFICATIONS: Bachelor’s degree or equivalent experience is required. Two years of experience providing support to survivors in crisis; two years of experience in a related field or shelter/housing advocacy preferred. Knowledge of facts and dynamics of domestic violence, sexual violence and child abuse preferred. Knowledge of community resources. Excellent written and oral communication skills. Ability to communicate with individuals from diverse cultures and backgrounds. Must have valid driver’s license and reliable transportation.

SPECIFIC RESPONSIBILITIES

Responds to incoming Helpline calls and texts
Orients new Crisis Shelter residents and provides ongoing support as needed, in absence of shelter advocates
Completes intake paperwork with shelter residents as needed, in absence of shelter advocates
Provides crisis intervention and support for shelter residents as needed
Provides referrals and advocacy to Helpline callers and to shelter residents
Completes all documentation and record keeping duties in keeping with the standards established by the agency and related funders
Provides respite for parents as needed
Assists with transportation as needed
Ensures safety and security of shelter facility; monitors cameras, responds to suspicious activity appropriately and disarms alarm system as needed
Facilitates shelter resident check-out procedures by distributing and collecting resident evaluation forms and conducting room checks prior to resident departures in the absence of shelter advocates and Residential Supervisor.
Completes daily log as required
Communicates with clinical and advocacy program staff regarding intakes, schedules and requests for services
Adheres to confidentiality policy as it relates to shelter residents, clients, and all aspects of agency operations, which include records, reports and discussions
Behaves in a manner consistent with LACASA Philosophies and Standards of Conduct as outlined in the LACASA Staff Handbook
Maintains a safe environment for staff, clients and the community
Attends and participates in all meetings as required
Performs all other duties as assigned