At LACASA, the spirit of diversity and inclusion is encouraged and infused into everything we engage in; activities, behaviors and communications inside and outside the walls of LACASA. From the educational programs we develop and the shelter we operate to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. LACASA is proud to be an equal opportunity employer and workplace. We are committed to equal employment opportunity regardless of race, color, religion, pregnancy status, ethnicity, national origin, age, citizenship status, marital status, physical or mental disability, gender identity/expression, sexual orientation and/or Veteran status.
GENERAL DESCRIPTION: The Helpline/Special Shift Advocate is responsible for maintaining our 24/7 Helpline, general business lines, and text messaging system after business hours, weekends and holidays. This position also interacts with shelter residents, facilitates meeting their needs as they arise and ensures the safety/security of the building. This position requires strong active listening and communication skills, demonstrated problem solving ability and above average organization and time management talents.
Shifts range from 10 to 16 hours in duration. The schedule includes one weekday shift and one weekend shift per week, with a particular need for coverage on Sundays from 8:00 a.m. to 6:00 p.m. During overnight shifts, advocates may rest when call volume is low and resident needs have been met.
QUALIFICATIONS: Qualified candidates will be at least 18 years of age and possess either a high school diploma or GED equivalent. Experience with domestic violence, sexual assault and child abuse preferred.
SPECIFIC RESPONSIBILITIES
- Responds to incoming help lines, general business lines and text messaging system.
- Orients new shelter residents as needed.
- Completes intake paperwork with shelter residents as needed.
- Provides crisis intervention and support to shelter residents as needed.
- Provides referrals and advocacy to help line callers and to residents.
- Completes all documentation and record keeping duties as required.
- Maintains shelter security; checks for locked windows and doors; responsible to arm and disarm the building alarm system at night.
- Facilitates exit and evaluation forms and room check prior to shelter resident’s departure.
- Completes daily communication log.
- Communicates with clinical and advocacy program staff regarding shelter resident activities, relationships, and significant events.
- Adheres to confidentiality policy as it relates to shelter residents, clients and all aspects of agency operations; records, reports, and discussions.
- Behaves in a manner consistent with LACASA Philosophies, Standards of Conduct and LACASA Staff Handbook.
PHYSICAL REQUIREMENTS:
- Prolonged periods of working on a computer.
- Occasionally required to lift items weighing up to 15 pounds.
- Required to navigate the building to ensure security of facility.
If you meet these requirements and would like to apply for this position, please submit your résumé/cv to our Chief Human Resource Director by emailing hr@lacasacenter.org.
LACASA does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. LACASA is an equal opportunity employer. LACASA is a 501(c)3 organization.
